Configure couriers for shipping benchmarking samples. Add tracking URL patterns to enable tracking links in customer emails.
Use {tracking} as the placeholder for the tracking number in the URL pattern.
Code
Name
Tracking URL Pattern
AMT Account
Active
Actions
Benchmarking Contacts
Select which users can be assigned as AMT contacts for benchmarking requests.
User
Display Name
Site
Active
Actions
TICKET SETTINGS
Configure ticket categories, SLA tiers, teams, and assignment rules
Configure business hours for each PostPro support region. SLA timers only count during these hours.
Organizations are assigned to a region, and their tickets use that region's schedule.
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đĄ Tip: Categories are used by AI to automatically classify incoming emails. Drag rows to reorder.
CATEGORIES & SUB-CATEGORIES
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âąī¸ SLA Tiers define response and resolution time targets for different customer service levels.
SERVICE LEVEL AGREEMENTS
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đŦ Canned Responses are pre-written reply templates. Use placeholders like {{contact_name}}, {{ticket_number}}, {{organization_name}}.
REPLY TEMPLATES
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đĨ FSE Teams group engineers for ticket assignment and workload balancing.
FSE TEAMS
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đ Assignment Rules automatically route tickets to the right team or engineer based on conditions.
AUTOMATIC ASSIGNMENT RULES
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đĻ Installation Stages define the workflow steps for machine installation tickets.
INSTALLATION WORKFLOW STAGES
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EMAIL SETTINGS
Configure company signature and email branding
COMPANY INFORMATION
COMPANY LOGO
No logo uploaded
Recommended: PNG or SVG, max 120px width, 2MB max
EMAIL FOOTER
SIGNATURE PREVIEW
From: Your Name <your.email@company.com>
To: customer@example.com
Subject: Re: Support Ticket #12345
Hi John,
Thank you for contacting us. I've reviewed your request and...
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âšī¸ Note: The signature uses the current user's profile information (name, job title, phone, etc.) which is set in User Management.
MACHINE TYPES
Define available machine types for fleet management
API KEYS
API keys allow bots and external services to access the error knowledge base securely.
ADMIN PANEL